Dispute resolution, query turnaround, availability, and contact methods are all important when assessing customer support. Customer support should be there to make things right, keeping in mind regulatory requirements as well as an understanding that the customer is ultimately there to have fun. We understand that technical glitches do occur and customers will not always be happy. Customer SupportĬustomer support is important throughout the journey, from registration to playing games and withdrawing money. More points are given to casinos that secure games from different providers, giving users more choice when deciding what to play.

For example, not many sites have bingo available, and those types of specific games might be a deal-breaker for your casino selection. This includes a variety of different games such as slots, table games, and live casinos, as well as the number of offers within a specific section. The higher the number of available games, the more fun players can have when playing at any given casino. In each of our casino review, you can find a table showing which payment method takes how long to withdraw.Īpplicable charges are also taken into consideration with excessive percentages putting a serious dent on the given score. The faster the withdrawal time, the higher the score, more so when the withdrawal methods offered to customers are of a wider selection than what the competition has to offer. We understand this and the importance it ultimately plays on the overall experience of a casino. When customers win, they typically want their withdrawal times to be fast. The more methods that are made available to users, the less likely they are to have to pay unnecessary fees, and in our books that is a clear win. Less choice means customers might have to resort to undertaking multiple transfers to fund their accounts and this is something we frown upon at IrishLuck.

Payment Methods and Withdrawal Timesīy offering a wide breadth of deposit and withdrawal methods, the customer is given more choice on how to affect transfers. We also understand different gamer profiles like different things and we account for that to make sure it's as fair as it can ever be. Frequency is another important aspect of determining the score in this category. The more generous the promotions on offer are the higher the points, especially when these come with fewer restrictions than the competitions’. Bonuses and offers have the potential to increase the players' chance of winning big.

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